mixed feelings about initial sales process, might seek help again
At first, the sales and pre-purchase support seemed responsive and helpful, laying out the software features clearly. That initial conversation gave me a good sense of what to expect regarding the setup and use of the platform. However, later on, I found some aspects less clear than anticipated, particularly when it came to navigating the database feature and understanding the dialer's performance nuances. While the onboarding and training materials helped address many questions, I still felt that some personal follow-up would have been beneficial. So despite the fairly thorough information and helpful attitude, I think I might reach out for more direct assistance if I need to renew or upgrade my package. Overall, the experience struck a balance between good communication and minor room for improvement in clarifying detailed functional elements, making it a fairly even mix in terms of confidence going forward.