Mixed feelings about how well the billing matches my actual hours
I have to say that the software and the billing process have both worked well in some ways and less so in others. On the one hand, the automatic updates made sure I was always using the latest version, and the dialer tool itself really fit well with the workflows I wanted to run remotely. On the other hand, I sometimes felt that the billing cycle and payment times did not always align neatly with the hours I actually worked during a given period. This caused some minor confusion for me when reconciling invoices with my usage. The sign-up and payment process itself was straightforward enough, and the support team answered my questions, but still, the timing mismatch made things a bit tricky to manage at first. Overall, I think the software suits my needs technically, but it would be better if the billing system could better match the real-time usage hours so I don’t have to keep adjusting my records regularly.