Mixed feelings about how they handled things gone wrong
So I was in the sales process and things were mostly smooth, but then I hit a snag where some info didn’t come through as expected. When I reached out to support, they were polite and tried to help, but the whole back and forth took way longer than I imagined. It felt like they were figuring things out as we went along, rather than having a clear protocol to fix the problem quickly. At the same time, the initial sign-up and invoice process worked fine, no issues there. The dialer features I tested also seemed reliable, so I guess the software itself is okay. But the way the troubles were handled left me waiting and guessing a bit too much, which wasn’t great. I guess if I were telling a friend, I’d say it’s not bad, but be ready for some bumps that may slow things down when something goes wrong. Overall, I still found value in what the service offers, but I hope their support team gets a bit faster and more confident solving unexpected issues. That would make the whole experience smoother and less tiring for users like me.