mixed feelings about how they explained the pre-purchase stuff
Starting out I wasn’t quite sure what to expect from the sales chat and info sessions. They explained many of the software’s features pretty well and the overview of tools sounded promising. But honestly, I found some of their explanations a bit sketchy when it came to the finer points like database customization or ongoing upgrades. It got me scratching my head more than once and I had to double-check some details elsewhere. On the other hand, they did answer questions politely and didn’t push too hard for a quick sign-up, which was refreshing. As I think back, the clarity of their communication was a bit erratic but they tried, and I suppose that’s better than just brushing over questions. I do wish they’d been more upfront and detailed about complexities, especially for someone new to remote workflow software. After all, a solid explanation is the first step to confidence. Overall, it was a decent interaction, so I’m cautiously optimistic but definitely felt like I had to piece some things together myself.