I expected getting into the software and training to be pretty straightforward, but it turned out to

I expected getting into the software and training to be pretty straightforward, but it turned out to

I expected getting into the software and training to be pretty straightforward, but it turned out to be a bit of a mixed bag for me. The sign-up process was smoother than I thought, and the invoicing part was straightforward as well, which was a relief. However, getting fully operational took a little longer than anticipated. The training materials were helpful but in some areas felt like more clarity would have sped things up. I was hoping to have the calling tools and dialer set up within a day or so, but ironing out some database issues caused delays. While the automatic updates did run quietly in the background, they didn’t solve all of my hiccups. I found the telephonic support to be okay when I reached out, but sometimes the answers were general and didn’t address my specific concerns. Compared to other setups I’ve tried before, this was neither noticeably faster nor slower, just a bit uneven. Overall it started well but with some stops and starts that made me re-adjust my expectations on the speed of onboarding.