Mixed feelings about how issues were handled in sales
When I first started looking into the software and training, I was optimistic but also a bit cautious about how smoothly everything would go. The sign-up process worked fine, and the initial invoicing was handled without many issues, which gave me some confidence. However, I did run into some problems when a billing question arose—I found that while the telephonic support was reachable, the answers sometimes felt vague or took longer than I expected, which was frustrating. On the plus side, the software itself, especially the calling tools and database feature, seemed to work as advertised and did help me get my workflows running. Automatic updates happened quietly and didn’t disrupt things, which was good. Training was comprehensive but at times felt rushed, like not every aspect was explained in a way that fit my pace. Given all this, I am still thinking about whether I want to continue relying on this service or try alternatives. I liked some parts, especially the ease of use once set up, but the uneven communication during sales and support made me hesitate. So, I’m on the fence and might give it another shot, but I’d want clearer support and smoother problem handling next time.