Mixed feelings about how fast things got going
So, my overall feeling about getting started with WFHI support is kind of mixed actually. On the one hand, the initial sign-up and invoicing process was straightforward, and I didn’t have to struggle too much there. But then, when I tried reaching out to the telephonic support for help setting up the dialer and database features, it took a bit longer than I hoped to get a clear response. They eventually helped, but it was a bit slow and sometimes it felt like I was repeating myself. On the other hand, once everything was set up, the software updates worked fine and the day-to-day calling tools performed well enough. So, while the overall experience started off a bit bumpy because of the wait times and miscommunication, it smoothed out after a few days. If I had to summarize in one phrase, I’d say it felt like a slow burn—it didn’t start strong but ended up being okay enough to keep using.