Mixed feelings about how easy it was to find help
The onboarding and training process felt a bit disjointed overall. At first, I appreciated that some information was easily accessible via the dashboard and training modules. However, when I specifically looked for detailed tutorials or help documents, it was challenging to find exactly what I needed. The database and dialer setup instructions were there but scattered. I liked how the automatic software updates ensured things were current without my input, which was a relief. Support by phone was okay, though a bit slow to get through. For me, the easy-to-navigate parts balanced the more confusing bits so I was somewhat encouraged to stick with it. The feeling was neither fully satisfying nor completely frustrating but somewhere in between.