Mixed feelings about getting help again
Looking back at how the sales and pre-purchase phase went, I have mixed feelings. The onboarding process had its moments where things clicked well and I felt supported, especially when using the initial training modules which were quite comprehensive. However, the sign-up and invoicing steps got a bit confusing with some delays in updates that made me unsure if I was progressing correctly. The calling tools worked well enough during the trial period, but there were occasional glitches that sometimes disrupted workflow, which was frustrating. On the plus side, telephonic support was accessible and polite, though it didn't always solve my problems as quickly as I hoped. Considering all this, if I were to need help again, I'm a bit hesitant but prepared. The combination of solid resources and occasional hiccups leaves me feeling neither fully confident nor completely wary about reaching out next time. It’s a balance, and I’d probably weigh my options carefully before committing again with these mixed results.