Mixed feelings about fit for my actual working hours
I had warm expectations going into the sales and pre-purchase process, hoping the software would align well with my irregular working hours. The initial onboarding provided a decent overview of the tools available, and the database feature seemed promising. However, as I tried to match the dialer usage with my personal schedule, I found some limitations in how well the system adapted to variable hours. The training was supportive and clearly explained the calling tools and workflow setup, yet I sometimes felt the software assumed a more fixed routine than I actually had. Support was prompt in answering questions, which I appreciated, although I needed to troubleshoot a few issues relating to time-zone settings. On the plus side, payment and invoicing were managed smoothly, which eased that aspect of my setup. Automatic updates arrived regularly and helped improve the interface. In conclusion, while the software generally meets standard needs, its flexibility around unconventional work schedules is an area that might benefit from further improvement for people like me.