Mixed feelings about confidence level after sales
After going through the pre-purchase and sales process, I ended up with somewhat mixed feelings about how confident I felt using the WFHI software. The initial sign-up was smooth and the invoicing quickly followed through, which was reassuring. However, while the software itself worked as promised regarding the dialer and the database, I sometimes found features a bit unintuitive and had to spend extra time exploring the interface. The training materials helped to some extent, but I still wondered if some parts could be more direct or detailed. Telephonic support was accessible but occasionally repetitive; waiting times were a bit longer than I hoped. The ongoing automatic updates sometimes changed the workflows without much notice, which affected my schedule. Still, considering the software does what it should and the resources are mostly useful, I think I will be able to use it effectively once I get more practice. The whole experience did not leave me fully confident yet, but it also didn’t feel like a lost cause.