Mixed feelings about billing, maybe timing was off?
Hey! So honestly, the billing process with WFHI was kind of a toss-up for me. On one hand, the sign-up was straightforward, and getting the invoice was pretty quick which I appreciated. But on the other hand, the way the billing cycles matched up with my actual working hours was a bit off. It felt like I was sometimes paying for hours that I didn't really use, and other times my actual usage spilled over and didn’t quite get covered. I chatted with support a couple of times about this, and they were nice enough, but the system seems to be quite rigid about how it handles hours and billing periods. What threw me off was that I had assumed more flexibility on when and how the periods start and end. It’s not all bad though. I think if someone has a pretty fixed schedule or follows a standard working hour pattern, billing might sync up better for them. For me, since I often shifted my work hours and days, it felt like the billing didn’t adjust to my flow. Overall, I’m okay but I guess I expected a bit more alignment with real hours worked. We’ll see how it goes moving forward.