Mixed feelings, a bit slow to get going
When I first signed up for the WFHI platform, I was excited but also a bit hesitant because it took longer than I expected to really get things going. The sign-up and payment processes were straightforward enough, but the onboarding and training felt like they dragged on a bit and I wasn’t always sure if I was using the calling tools correctly. The telephonic support was helpful but sometimes it took a couple of tries to get through or to get the particular question answered fully. Once I started using the database and dialer more regularly, things improved and the software’s automatic updates helped keep features fresh but occasionally those changes confused me. Overall, the whole experience felt like a bit of a slow start but gradually moved towards a more comfortable workflow. I’m still not sure how intuitive everything is, but I recognize that remote working setups aren’t always simple. So I feel somewhat cautiously optimistic about continuing my use moving forward.