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WFHI review

Mixed feeling, thoda acha thoda bekar

3 out of 53 of 5Verified customerSupport and communication

Mixed feeling, thoda acha thoda bekar

Toh maine socha tha ki support experience thoda better hoga WFHI ke saath compared to pehle jo software aur training service li thi. Doc clear nahi hote the kabhi kabhi, aur call karne pe support line thodi slow respond karti thi. Par phir bhi, jab main thoda confusion mein tha dialer ke setup ko lekar, tab jo telephonic help mili, woh achhi lagi. Kisi ne patiently samjhaya aur mujhe quick solution diya, jo pehle wale me nahi hota tha. Lekin fir bhi invoice aur payment process thoda confusing tha, itni clarity nahi thi. Jo onboarding flow tha, woh thoda jyaada complicated laga, par training ke tutorials ekdam detailed the jo kaam aaye. Database feature mujhe acha laga, easy to use tha aur kuch automatic updates realtime mein problem solve karte rahe. Lekin kabhi kabhi software lag karta tha jab main calls kar raha hota tha, jo thoda frustration create karta tha. Overall, jo experience tha, woh evenly mixed tha; thoda support ki kooshish achhi lagi, par improvement ki zarurat hai payment aur invoicing mein. Shuruaat thodi frustrating thi, par dheere dheere software familiar laga. To, summary yehi hai ki thoda acha thoda bekar laga, sahi hain par perfect nahi. Main use karta rahunga par expect nahi karunga ki sab kuch flawless ho jayega.

Vineet MathurOdisha, IndiaExperience: Published:
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