mixed feeling about their support channels
I tried reaching out to their telephonic support when I faced an issue with the dialer not syncing calls properly. Initially they were helpful and quick in response, which felt reassuring. But when problem persisted and I called again the wait times increased and answers felt generic. I do appreciate how the automatic updates kept the software current without me needing to intervene much, which saved time in general. The billing process was clear and mostly smooth, but I felt the communication during an invoicing query could have been better. Overall, the support worked fine for basic help, but when I needed deeper assistance, it was lacking some of the responsiveness I hoped for. So while some elements were positive, others left me a bit frustrated and unsure how future issues might be handled.