Mixed feel on support: mostly one-off setup aid, less on ongoing help
My verdict on the support and communication side is that it was a blend of good initial help but somewhat limited ongoing assistance. When I first started using the software, the telephonic support was quite responsive in guiding me through the complex parts of onboarding, including configuring the dialer and familiarizing me with the automatic update schedules. That initial setup phase definitely felt supported and I appreciated how clear the instructions were. However, once the system was up and running, the support shifted more towards a reactive mode where I had to reach out only if I encountered specific issues, rather than regular proactive check-ins or training refreshers. The database management was one area where I thought ongoing communication could have been better since occasional glitches popped up that required assistance. Overall, the mix of one-off setup guidance combined with limited ongoing support means users may want to be prepared to handle some aspects themselves after the initial phase, but the help when asked is certainly there and professional.