Mixed experience, would consider trying again with some reservations
When I first signed up for the WFHI package, I expected a quicker onboarding process based on some of the descriptions on their website. The initial steps of training were thorough but there was some repetitive information in multiple sessions which felt a bit unnecessary. On the plus side, the software itself worked well once I got past the early stages; the dialer was responsive and the database feature integrated well with my existing workflow. The automatic updates did not disrupt my calls and kept the system current. However, I did experience some waiting to get through to telephonic support during peak hours, which was frustrating compared with my previous experiences with other platforms. I appreciated that the payment and invoice process was clear and transparent, which somewhat balanced my overall feeling. Given these pros and cons, I could see myself using the software again, but only if some improvements are made to reduce repetition in training and the delay in support response times. It's a fairly decent package but not perfect yet for my needs.