Mixed experience with waiting, but the details were good
Thinking back to the sales and pre-purchase stage, I experienced a fair bit of waiting around between responses, which was a bit frustrating. Sometimes I wasn't sure if my questions were being processed or simply set aside. On the other hand, when eventually the support did get back to me, their explanations were quite detailed and helped clarify many doubts I had about the software and training. It was a strange mix: the delays caused some anxiety, but the quality of information made up for it. Also, there was occasional repetition in explanations, which I guess can be good to reinforce key points but sometimes felt unnecessary. Signing up was straightforward enough, with clear invoices provided promptly. Overall, I appreciate the thoroughness of the assistance once it arrived, but the time taken to get there decreased my confidence somewhat. If waiting times were reduced in future, this balance of quality and timeliness would make the pre-purchase process much more comfortable and efficient for others like me.