Mixed experience with the software, labels partly confusing
Frankly, the wording and labels in the software sometimes made sense and sometimes didn’t. It’s not that the tools are totally unusable, but it’s clear you haven’t settled on consistent terminology. For example, I’ve explained multiple times that the dialer interface calls certain buttons by names that differ from what the training mentions. That inconsistency causes unnecessary delays. On the plus side, when the labels do line up, the software feels okay and manageable. But the back and forth between different naming conventions makes training and onboarding unnecessarily frustrating. Honestly, I’m tired of repeating the same feedback about these issues again and again. The database feature is decent, but the labels around data fields also contribute to that confusion. The verdict is just that it’s an average experience, neither great nor terrible, but it definitely requires patience and a willingness to adapt to unclear wording.