3 out of 53 of 5Unverified experienceSupport and communication
Mixed experience with support hours matching mine
I found that the telephonic support could be hit or miss when it came to availability during the specific hours I work. On one hand, I managed to get help promptly during late morning hours which suited my workflow perfectly. On the other hand, when I tried reaching out early in the evening, the support line was less responsive and it took much longer to get through. This mismatch sometimes slowed down my progress with the database feature and affected how effectively I could use the calling tools during those times. Overall, I appreciate the hours when they were reachable and helpful, but it would be better if their availability was more aligned with different work patterns to fit a wider variety of customers’ schedules better.