Mixed experience with response times during support calls
I found the telephonic support to be generally helpful when it eventually connected, as they were able to guide me through some complex features like the database integration and setting up the dialer. However, it often took a noticeably long time to get through to the support team initially, which was frustrating. The waiting sometimes disrupted my workflow and added extra stress, especially during busy periods. Once my call was answered, the assistance was informed and patient, but the inconsistent responsiveness meant I had to plan my queries carefully. On the positive side, the automatic updates delivered smoothly and didn’t require my intervention, which made things easier on my end. So, while the support quality was good once engaged, the accessibility of that support and the wait times were disappointing and something I hope improves in the future.