Mixed experience with customer support and onboarding
When I initially bought WFHI's software and training, I expected the onboarding to be smooth based on the descriptions. While the sign-up and payment process went as anticipated, the onboarding flow had some issues. Some training sessions were interrupted by technical problems that took longer than expected to resolve. Additionally, the dialer performance sometimes lagged during calls, which was frustrating. On the positive side, the database feature integrated fairly well with my workflow and helped organize my contacts efficiently. I appreciated the automatic updates, as they reduced the need for manual intervention and kept the software current. Telephonic support was available but was inconsistent; sometimes I received prompt answers, other times there was a considerable wait. Overall, the product did provide a functional system for remote workflows, but the hiccups in training and support meant my experience was a mix of good and disappointing moments. Had the technical issues not happened and support been more reliable, the onboarding might have met the expectations I had. The payment and invoicing system was straightforward and transparent, which I found consistent with what was promised. So I would say my experience was balanced rather than clearly positive or negative.