Mixed experience with customer communication
My experience with the sales and pre-purchase communication was a bit mixed. On the one hand, the initial explanation of the software capabilities was clear and helpful, which made me interested in signing up. The step-by-step process for getting started was outlined fairly well, and I felt like I had enough information to proceed. On the other hand, when things went slightly wrong during my sign-up and invoicing, the response was somewhat delayed and less detailed than I had hoped. Support was there to assist but not as quickly as I'd expected, which caused a short wait. That did hold me up momentarily but overall didn't prevent me from moving forward. The ups and downs balanced out enough that I’d say the experience was neither excellent nor poor. For someone who wants a straightforward approach with occasional hiccups, it should suffice, but if you want rapid response or faultless communication every time you might find this a little uneven. So, my verdict is that it was okay, with room for improvement in handling issues as they arise.