Mixed experience when things went wrong overall
When I first encountered some issues with the database feature not syncing correctly, I reached out to WFHI’s telephonic support. Initially, it took more than one call to get the right person on the line who could understand the exact problem. They first provided some basic troubleshooting steps, which didn’t resolve the issue. After a bit of back and forth, they escalated the problem to a technical team. That took a couple of days, during which I wasn’t sure if progress was being made because updates were sparse. Eventually, an automatic update fixed the sync issue, which was good. On the upside, the priority assistance option did speed things up once the problem went beyond basic support, so that was helpful. However, I felt the communication was inconsistent overall. The onboarding had been smooth, but when things went wrong, the support felt a bit slow and patchy. The billing process was easy enough to follow though, and payments cleared without trouble, so at least that part was fine. All in all, the whole experience felt somewhat patchy but not completely unsatisfactory.