Mixed experience: support was uneven
I had to figure out quite a bit on my own before I got comfortable with how to use the calling tools. While the training materials were there, I felt they could have been more straightforward about some features. When I did use support, sometimes they helped quickly, but other times I didn’t get clear answers and ended up re-explaining my issue. The onboarding felt okay in theory but wasn’t as hands-on as I expected. On the plus side, the automatic updates kept the software running smoothly without me needing to intervene. Payment and invoicing were simple enough to handle without assistance, so at least that part wasn’t an issue. Overall, I’m neutral — there were parts that worked well and others I had to work through solo to make sense of it all. It’s fine if you’re self-motivated, but if you want ready answers all the time, this might feel frustrating.