Mixed experience: some patience paid off but too much waiting

Mixed experience: some patience paid off but too much waiting

I remember one specific moment during the sales process when I was on a call that lasted far longer than I expected while I was waiting for someone to reply to my questions. The representative was polite but the information often repeated without adding much new detail, which felt like a waste of time. Aside from that, the overall waiting times at different stages before my purchase were a bit frustrating because I wasn’t always sure when I’d get to move forward. On the positive side, once I actually got access, the initial software setup was fairly smooth, which was a relief after all the back and forth. I can’t really say much about the entire sales journey other than that moment stood out for being long and drawn out.