Mixed experience: Some help, but many glitches
The sales process initially seemed promising, but when things started going wrong, it became frustrating. One moment that stood out was when the invoicing system failed to generate my bill promptly, causing confusion and delay in payment. Support tried to assist, which I appreciated, but overall, the experience lacked seamless handling. Other parts of the process were vague; for instance, the onboarding steps felt unclear, and getting software updates didn’t happen smoothly. While I recognize that they provided the basic assistance needed, the mishandling of that invoice issue left a negative impression. I hoped for better communication during problems, but it fell short. This dichotomy of decent support amid technical glitches colored my purchase experience.