Mixed experience: part guidance, part figuring it out alone
My overall impression of the training and onboarding is pretty mixed. On one hand, some of the basic training materials were helpful, especially the parts that explained how to use the calling tools and set up the dialer. I felt I could follow those without too much trouble. On the other hand, the onboarding process didn’t cover as much as I hoped, so I had to figure out quite a few aspects on my own, like how best to integrate the database feature into my workflow and understanding some of the nuances of automatic updates. It wasn’t like the software wasn’t usable, but the responsibility definitely fell on me to learn independently to some extent. Telephonic support was there if I really needed help, but I found myself relying more on trial and error at times. Overall, it’s a fairly decent system, but expect to invest time yourself rather than getting everything laid out straight away in the training.