Mixed experience: onboarding was clear but invoicing was confusing
Before signing up, I expected WFHI's onboarding process to be straightforward because it seemed well structured in their materials. Initially, the training and getting started with the software matched those expectations—everything was clearly explained, making it easy to understand the workflow. However, when it came to invoicing and payment, things didn't go as smoothly as I'd hoped. The payment interface was less intuitive than the rest of the platform, and I found myself confused about some of the billing terms used. I had to contact support to clarify a few points, which took some extra time. On the bright side, the support team was quite helpful once I reached out, and they resolved my queries effectively. I'd say the product mostly lived up to the expectations based on onboarding, but the billing aspect could use improvement to align better with the rest of the user experience. Overall, a mixed bag with some parts working nicely and others needing tweaking to meet what I anticipated.