Mixed experience on pre-purchase support
My initial interactions during the sales process were somewhat disappointing. When technical issues cropped up while exploring software capabilities, the response was slower than I had hoped. Waiting times were longer, and explanations sometimes lacked clarity, which was frustrating because I was trying to understand if the product suited my needs. On the positive side, the invoicing and payment process eventually went through without issue, which was straightforward. There was also a helpful guide document that gave some insight into using the calling tools. However, the lack of proactive communication when problems occurred made the experience feel disjointed. Overall, the sales and pre-purchase journey had some good points but did not meet my expectations for timely support or seamless handling of difficulties.