Mixed experience, might need help again
I found the sales and pre-purchase process to be fairly straightforward in some respects but lacking in others. The sign-up and payment portion was well outlined, and I did not face any difficulties there, which was a positive aspect. However, when it came to understanding exactly what the software capabilities were before buying, I felt a bit unsure and had to contact support multiple times. This back-and-forth was somewhat time-consuming and made the entire process less efficient than I expected. On the bright side, the telephonic assistance was courteous and attempted to clarify my doubts. Nevertheless, I am undecided if I could navigate the system solo next time without additional help. I appreciate the automatic updates feature—it assures me that the software will not get outdated rapidly. Yet, considering how much effort it took for the onboarding, I anticipate seeking aid once more in the future to avoid missteps or delays. In summary, while several aspects worked smoothly, others did demand extra patience and help, so I am left cautiously optimistic about handling things independently going forward.