Mixed experience: initial setup was smooth, ongoing support was inconsistent
Setting up the software was quite a smooth experience; the onboarding training sessions were well-organized and gave me a good grasp of most features. One moment I distinctly remember was when I worked through the database feature setup—it was straightforward and made sense. However, after those initial stages, ongoing support felt a bit inconsistent. Sometimes telephonic support would quickly resolve my queries, while other times I got vague responses that left me figuring things out on my own. It wasn’t always clear when a problem was meant to be fixed just once or if it would require continuous follow-up. The dialer tool worked well most days, but occasional glitches popped up with no immediate solution in sight. Payment and invoicing was handled efficiently, but these mixed experiences with support made me cautious about relying heavily on this service long-term. Overall, good initial experience balanced against some doubts about sustained support and stability.