Mixed experience: fast sign-up but support lagged badly
I found the sign-up and payment process straightforward enough and was hopeful about starting the training. The invoice came promptly without any confusion, which was one good point. However, when I reached out to the support team for help with the database features and dialer, the response was frustratingly slow. I waited several days for a callback that never happened, which set back my progress considerably. On the other hand, the automatic software updates happened quietly in the background without causing disruption, so that part was handled well. The team communication was inconsistent — at times friendly but often unresponsive when really needed. For someone who wants reliable and quick support, this setup might not be the best fit. But if you are okay with mostly figuring things out yourself apart from occasional assistance, it might still work. Overall, while some aspects like invoicing and updates were fine, the communication and support responsiveness left much to be desired.