Mixed experience: clear invoicing but had to figure out much myself
I found the sales and pre-purchase process to be partly helpful and partly confusing. The sign-up was straightforward and the invoicing system was clearly explained with no hidden surprises which I appreciated because it made budgeting easier. However, much of the actual details about the software capabilities and training were not fully clear initially. I had to go through several manuals and spend time exploring the dashboard myself before understanding exactly how calling tools and the dialer worked. The automatic updates feature worked quietly in the background but its impact on workflows was not clearly laid out beforehand. On the positive side, telephonic support was decent and responsive when I did call for help with setup questions. Overall, the one thing that stood out was the useful invoicing clarity but I felt like I was expected to figure out a lot regarding software features on my own before feeling confident.