Mixed experience but might try the training again
The training and onboarding provided by WFHI was neither wholly satisfying nor completely disappointing. Initially, I expected more customization in the schedules as per individual work timings, but the fixed sessions only matched partially with my availability. The instructional content was relevant and introduced the main features of the software and the database tools fairly well. However, I found some of the modules a bit theoretical and not entirely aligned with the practical challenges I faced later during calls and using the dialer. I appreciated the clear invoicing during registration which avoided confusion, and the sign-up process was straightforward. Overall, the experience met some but not all of my expectations. Despite this, the overall approach was professional, and the training did improve my familiarity with the software enough to consider attending future sessions, especially if there is more flexibility. I would likely consider enrolling again if the training includes better alignment with actual work demands and more hands-on troubleshooting assistance.