When I reached out for support and communication, I found the steps to be a bit all over the place.
When I reached out for support and communication, I found the steps to be a bit all over the place. Sometimes I would get instructions that seemed out of sequence, which led me to circle back and check previous messages to confirm what I was supposed to do next. On the positive side, the telephonic support was patient and answered most of my questions, but occasionally the lack of clarity in explaining processes or the order of operations made things more drawn out than necessary. I think the intention was there, but the delivery felt somewhat rambling. Despite that, I did appreciate the responsiveness and would consider trying their guidance again if I needed additional help. I guess the takeaway from my experience is that with a bit more structured communication, things could really improve, but even as is, the support does get the job done enough for me to keep coming back if required.