Mixed experience but might give it another shot
My experience with WFHI software support has been a mix of positives and challenges. On the one hand, the software itself runs smoothly and updates are handled automatically, which is convenient. The database and calling tools, once set up, work as expected without major issues. However, I found that a significant part of the process required me to figure things out on my own. The training provided was somewhat generic and didn't fully cover the specific use cases I had in mind, which meant I had to spend extra time experimenting. When I contacted telephonic support, they were polite but sometimes lacked the precise answers I needed, leading to some back-and-forth communication that felt tedious. All in all, while there were useful features and a functional support system, the overall experience wasn’t flawless. Given these factors, I might try using this software again because its potential benefits outweigh the frustrations, but I would go in knowing to be prepared for a bit of self-guided learning.