Mixed emotions about onboarding

The training and onboarding process with WFHI was a bit of a mixed bag for me. On one hand, the initial setup was straightforward and quite user-friendly. I got through most of the modules without much hassle. However, during one session, the video tutorial failed to load, which was a bit frustrating. I had to troubleshoot on my own for a while, and there wasn’t direct support available at that moment. While I appreciate that things mostly worked well, that moment definitely stood out as a downside. Yet, I was able to contact support later to resolve my issue. I think overall, they have great content, but they could improve on how swiftly they address technical hiccups.