Mixed clarity led me through onboarding
During the training and onboarding process, there was one particular explanation that really stood out for me in terms of clarity. When they demonstrated how to set up the calling tools, it was quite detailed and easy to follow, which helped me get that part done fairly quickly. However, outside of that moment, many sections seemed a bit vague and the instructions weren't always straightforward, leaving me uncertain at times about some of the next steps. The overview of the database feature, for instance, was somewhat confusing because the labels used didn’t match what I saw on my screen. While the automatic updates were mentioned as regular and seamless, I didn't notice any distinct changes or improvements during my initial use, which made that part feel overlooked in training. On the positive side, I appreciated that the telephonic support services were accessible and tried to guide me patiently, though sometimes the responses were generic. Signing up and handling the invoicing process was smooth for me, with no major hurdles. Overall, my experience was a bit of a mix where some clear instructions helped me move forward confidently, but other parts of the onboarding felt incomplete or less carefully explained, which slowed my progress down. It was a start, plenty of pieces made sense, but there’s room for improving the way everything is communicated so the whole process could be faster and less frustrating.