Mixed clarity in training led to uneven understanding of features
The training and onboarding process gave me a general understanding of the software, yet some parts were explained more clearly than others. While signing up and getting introduced to the database and calling tools was straightforward, the details on invoicing and priority assistance were less clear. I found myself unsure exactly how updates would affect my workflow, since that part was described only briefly. Also, some steps in the training seemed rushed, making it harder to absorb critical information about managing the dialer over time. On the positive side, telephonic support was accessible whenever needed, but still required some patience to get through. Overall, I ended up with a moderate grip on how to use the system effectively, though with gaps in my understanding that could have been minimized if instructions were more consistent and detailed throughout.