Mixed bag: good response, slow fixes
The signup and payment processes were fairly straightforward, though I did hit a snag with invoicing that took a while to resolve. Initially, the billing details weren’t quite correct on my invoice, and when I raised the issue via support, the response was quick and polite. That part worked well and gave me confidence. On the downside, the actual fix for the invoice error took longer than I expected, and I had to keep checking back a few times before it was sorted. Meanwhile, the pre-purchase training was informative and helped me understand the software better, but some features didn’t quite match what I’d hoped for based on the intro. So, while there were bumps and delays, I appreciated the support staff's effort even if the resolution dragged out longer than I liked. The whole experience left me feeling like it had its good moments but also some real frustrations.