Mix of self-exploration and support before buying
I found the pre-purchase process to be a mix of helpful input and a lot left up to me. Initially, the sign-up and getting an overview of the software seemed straightforward, but I had to spend considerable time reviewing details and features on my own. The sales information wasn’t always clear or detailed enough, which meant that I had to ask follow-up questions to better understand the calling tools and database features. The billing and payment information was eventually clarified through telephonic support, but without those calls, I might have made assumptions that weren't accurate. Overall, while the process gave me access to what I needed, it didn’t hold my hand much before buying. So, the good side is that the software and training are accessible, but the downside is the expectation that I figure out many things for myself.