Missing was a more intuitive user interface compared to old tools
Switching to this software from previous solutions left me a bit ambivalent. The training provided was okay but lacked the depth I was used to, especially regarding the call dialer and database management aspects. I liked that invoices and payments were handled online and that the automatic updates ensured the system was current without manual interference—that part worked fine. However, the sign-up process felt lengthier and more cumbersome than I expected based on my earlier experiences. The software's interface didn't quite match the intuitive layouts I had seen, and as a result, I found myself spending more time than usual figuring out where to find particular features. While telephonic support was polite and tried to assist quickly, their responses were sometimes generic. So overall, I see potential here but it feels like an incomplete package compared to the more polished tools I've used before.