Missing warmth and follow-up made support less helpful
Honestly, I wasn’t that impressed with the support from WFHI. When I needed help, it felt like I was left hanging often. Sure, someone did get back to me eventually, but it wasn’t quick or very clear. Sometimes they’d give me instructions that didn’t quite work or I had to ask again which was frustrating. I wish they had a bit more patience or follow-up because it felt like once they answered the first time, they didn’t care much about if my problem was fully solved. On the plus side, the software itself was okay — the updates came automatically, which was nice, and the dialer worked fine when it did. But for support, I think I will probably need help again eventually and I’m not confident I’ll get the guidance I want quickly. It just didn’t feel very approachable like a proper help system should be.