Missing the simplicity throughout the daily use
I expected the training and onboarding to set me up smoothly for day-to-day use, but that was not the case. While the initial setup was somewhat clear, the software often behaved differently on subsequent days. For example, the calling tools worked okay initially but became inconsistent as I used them. The database feature was supposed to help organize my remote work, yet it often failed to update automatically, making my workflow tedious. I anticipated the automatic updates would improve things, but sometimes they caused unexpected changes that disrupted my tasks. The telephonic support was the only aspect that worked fine; they were polite and tried to help, though sometimes solutions took a while to come. Sign-up and invoicing were straightforward as I expected, but the ongoing experience fell short. Overall, I was hoping for smoother day-to-day reliability from the training and software, but instead, I encountered recurring issues that made it harder to maintain my workflow smoothly.