2 out of 52 of 5Verified purchaseBilling and payments
missing the quick fix when things go wrong
I had trouble with my invoice and expected the billing team to sort it out right away but that didn't happen. The process to correct errors felt slow and a bit disorganized which made me lose patience. While signing up was pretty straightforward and the initial payment process was smooth enough, when problems occurred there wasn't a clear way to escalate or get faster help. Email responses took longer than I wanted and phone support didn't provide quick answers either. Overall, it felt like they could improve the way they handle issues that arise during billing so customers aren't stuck waiting too long.