Missing the ongoing help I really needed
I was so ready to set everything up with the training they promised, but honestly, it felt like a one-off thing that ended too quickly. The initial setup instructions were okay, but after that, I was kind of left hanging. I thought there would be ongoing guidance or maybe some check-ins to make sure things were rolling smoothly, but nope, that support wasn’t really there when I actually needed it in the days after. Plus, the onboarding process itself felt more like ticking boxes rather than truly understanding how to use the software every day in my workflow. I kept expecting some refresher or extra tips once I started using the calling tools and dialer, but I was on my own. It’s frustrating because the idea sounded great at the start, but without continuous support, I was stuck figuring out the database feature and other bits by myself. Honestly, I wanted more than just a quick training session; an actual learning plan that adapted over time. That ongoing help felt totally missing to me throughout, which made things way tougher than they needed to be.