missing the logical order in training
I tried to follow the onboarding and training steps but it seemed to jump around a bit too much. For instance, right after setting up my payment details, the training moved me to using the dialer tools before I was even introduced properly to the database feature. That was confusing because I felt lost using the calling software without knowing how the contacts were organized first. The invoicing details and software updates came too late in the flow for me to confidently track my billing. I’m not sure if this was how it’s designed or just how it appeared in my session, but it felt like something was missing in the logical arrangement. Though telephonic support did answer some questions, having an onboarding flow that followed a clearer step-by-step plan would have been much more helpful. I think better sequencing would let new users build skills progressively rather than trying to catch up on disconnected pieces later in the process.