Missing the Guidance I Expected
When I first signed up, I was really hoping for a smooth transition especially with the onboarding and sales aspects, but instead I found myself totally lost at several steps. I expected clearer explanations about how to use the calling tools effectively but instead I had to figure out most of it on my own, which was frustrating. The invoices and payment process seemed straightforward at first, but in practice, some parts weren’t well explained, leaving me unsure if everything was done correctly. I thought telephonic support would quickly guide me, but I ended up waiting too long and got little help. Comparing what I anticipated against what actually happened, I feel like the initial setup and support didn’t meet basic expectations and that’s why I’d probably need help again next time, much more than I wanted. Overall, not the experience I had hoped for with WFHI’s software and training.