Missing the basics I expected to see
So yeah, I tried this software after using some other remote working tools before and honestly, I expected a smoother sales and onboarding process, but it left me puzzled. The sign-up was okay-ish, not terrible, and the invoicing part was alright, consistent enough. But what really bugged me was the lack of clarity during pre-purchase. I kept trying to figure out the features they promised, but it wasn’t as straightforward as I needed it to be. Plus, I missed some calling tools I used to rely on which just weren’t available here, and that made me feel like I wasn’t getting the full package. The training was decent though, that was one positive, but overall it felt like a few important pieces were missing. Like, I was expecting more help getting set up, and honestly, this felt like a step backward from what I'd been using before. I wish it had been a bit more polished to win me over.